Refund Policy

At Smart Xccessories, we want you to shop with confidence. That’s why we offer a 14-day easy return policy and a 7-day checking warranty on eligible products.

Eligibility for Returns

  • You have 14 days after receiving your item to request a return.

  • Items must be:

    • Unused and undamaged

    • In original packaging with all accessories

    • Accompanied by a receipt or proof of purchase

To keep prices affordable for all customers, a 10% restocking fee may apply. This helps cover part of our shipping and handling costs.

Warranty

All electronics include a 7-day warranty. If your item develops a fault or defect within this period, you may request a refund, replacement, or exchange.

How to Start a Return

Email us at support@smartxccessories.com or call (+92) 300-0895080 to initiate your return.
Once approved, we will provide you with a return shipping label and instructions.
Please do not send items without approval as they will not be accepted.

Damaged or Wrong Items

Inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately with photo or video proof at support@smartxccessories.com. We will arrange a replacement or refund at no extra cost.

Exceptions / Non-Returnable Items

  • Used or customer-damaged items

  • Items missing original packaging or accessories

  • Customized or personalized products

  • Clearance or sale items (unless defective)

Exchanges

You may request an exchange for a different model, color, or variant within 14 days of receiving your order. Item must be unused and in original condition. Exchanges depend on product availability.

Refunds

Once your return is received and inspected, we’ll notify you by email.

  • If approved, your refund will be issued within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable, except in cases where the product was defective or incorrect.

Need Help?

For any questions regarding returns, exchanges, or refunds, contact us at:
support@smartxccessories.com | Call: (+92) 300-0895080

We’re always here to help.