Returns & Exchanges Policy

At Smart Xccessories, we want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we’re here to help with easy refunds, exchanges, or warranty support. Please review our return and exchange guidelines below.

Common Issues with Easy Fixes

Before requesting a return, please try these troubleshooting steps:

  • Product not turning on?
    Charge the device for at least 30 minutes using a compatible charger and cable.

  • Not connecting with your phone?
    Remove and re-pair the device from your Bluetooth settings, then restart your phone.

  • Sound issue or low volume?
    Adjust device and phone volume settings, or test with another device.

  • Product looks different from pictures?
    Slight color or design variations may occur due to lighting or manufacturing batches.

What to Do Before Returning

To ensure a smooth process, please make sure:

  • You have your order number and proof of purchase (invoice or screenshot).

  • The product is unused (except for testing during warranty).

  • All original packaging, accessories, and free gifts are included.

  • You’ve tried the troubleshooting steps listed above.

14-Day Return Policy

If the product isn’t what you expected, you may return it within 14 days of delivery.

Conditions:

  • Product must be unused and in original packaging.

  • Shipping charges are non-refundable.

  • Return shipping is the customer’s responsibility (unless the product is faulty).

  • Refunds or exchanges will be processed after product inspection.

7-Day Checking Warranty

All products include a 7-day checking warranty against manufacturing or functional issues.

Covered:

  • Products not functioning correctly.

  • Manufacturing defects.

  • Damage upon arrival.

Not Covered:

  • Misuse, drops, water damage, or tampering.

  • Issues reported after 7 days of delivery.

If your product is faulty within 7 days, we’ll replace or repair it free of charge.

Important Notes

  • Discounted or clearance items may not be eligible for returns (unless faulty).

  • Smart Xccessories reserves the right to inspect returned items before approval.

  • Refunds are processed within 5–7 business days after approval.